Asset Advisor - Temporary

Asset Advisor (Temporary)17.88 per hour PAYE
\n Full-time
\n Temporary ContractImmediate Start Available
\n Your new company
\n Our client is a respected organisation within the housing sector, committed to delivering high-quality services and maintaining homes to a safe and excellent standard. Due to increased demand, they are looking for an experienced Asset Advisor to join their team on a temporary basis.
\n Your new role
\n As an Asset Advisor, you will play a key role in supporting tenants and ensuring repairs are diagnosed accurately and efficiently. Working within a fast-paced environment, you will be the first point of contact for repair enquiries, gathering detailed information and determining the most appropriate course of action.
\n Key responsibilities include:

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• Diagnosing a wide range of housing repairs over the phone and via digital channels
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• Raising and scheduling repair orders with contractors
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• Providing excellent customer service to tenants and stakeholders
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• Assessing repair priorities and identifying emergency works where required
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• Updating internal housing management and repairs systems accurately
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• Liaising with contractors, operatives and internal teams to ensure repairs are completed efficiently
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• Monitoring repair progress and resolving any associated queries
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• Ensuring compliance with relevant policies, procedures and service standards
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\n What you'll need to succeed:

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• Previous experience within a repairs, housing, property maintenance or asset management environment
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• Strong knowledge of repairs diagnosis, including common building and maintenance issues
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• Excellent customer service and communication skills
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• Ability to accurately assess repair needs and prioritise workloads
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• Confident using multiple systems and updating records accurately
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• A proactive and problem-solving approach
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• Experience working within a housing association or local authority environment would be advantageous
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\n What you'll get in return

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• Competitive hourly rate of 17.88 PAYE
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• Valuable experience within a well-established organisation
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• Supportive and collaborative working environment
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• Immediate start opportunity
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\n What you need to do nowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV, or contact Lucy Rafferty at Hays for a confidential discussion about this opportunity. If this role isn't quite right for you but you're looking for a new position, please get in touch to discuss other opportunities.

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