Housing Benefit Support Officer

Housing Benefit Support Officer Westminster City Council is seeking an experienced Temporary Accommodation Housing Benefit Support Officer to join its Housing Services team.

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This is an important role supporting residents living in temporary accommodation by ensuring housing benefit claims, subsidy processes and accommodation-related charges are administered accurately and efficiently. You will work closely with Housing Benefit, Temporary Accommodation, Finance and Homelessness teams to help maximise income, minimise arrears and support residents during challenging periods of their lives.

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Key Responsibilities Housing Benefit Support Officer

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Process and monitor Housing Benefit claims relating to temporary accommodation.

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Manage housing benefit subsidy administration and associated records.

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Liaise with residents, landlords, accommodation providers and internal teams regarding benefit enquiries and payments.

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Investigate and resolve discrepancies relating to rent accounts, benefit entitlement and accommodation charges.

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Maintain accurate records using council systems and databases.

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Support income recovery processes and help reduce arrears within temporary accommodation services.

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Prepare reports, correspondence and case updates as required.

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Ensure compliance with relevant legislation, council policies and audit requirements.

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Provide excellent customer service and respond to enquiries within agreed timescales.

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What We Expect This Role to Achieve Housing Benefit Support Officer

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Accurate and timely processing of temporary accommodation housing benefit cases.

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Effective support for residents accessing housing-related financial assistance.

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Reduced delays and errors within benefit administration processes.

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Improved income management and subsidy recovery outcomes.

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Strong working relationships with internal and external stakeholders.

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Consistently high standards of customer service and case management.

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About You Housing Benefit Support Officer

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You will be a highly organised and detail-focused individual with experience of working within Housing Benefit, Temporary Accommodation, Revenues and Benefits, or a related housing environment.

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You will have a strong understanding of housing legislation, welfare benefits and financial processes, along with the ability to communicate effectively with a wide range of stakeholders.

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The successful candidate will be capable of managing a busy caseload while maintaining accuracy, professionalism and a customer-focused approach.

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Essential Requirements Housing Benefit Support Officer

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Experience working within Housing Benefits, Temporary Accommodation, Homelessness Services or Social Housing.

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Knowledge of Housing Benefit regulations and benefit administration processes.

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Experience managing complex casework and maintaining accurate records.

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Strong numerical and analytical skills.

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Excellent written and verbal communication skills.

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Ability to prioritise competing workloads and meet deadlines.

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Experience using Microsoft Office applications and case management systems.

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Commitment to delivering excellent customer service.

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Qualifications

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GCSE English and Mathematics (or equivalent).

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Relevant qualification in Housing, Benefits Administration, Business Administration or a related discipline is desirable.

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Evidence of continuing professional development is advantageous.