Customer Support Advisor

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About the Company

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\n FindCore are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Support Adviso

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r.

\n About the

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Role

\n Permanent position. This is a fully office-based role in Altrincham. Monday - Friday, Permanent. This is a volume telephone role supporting predominantly older customers process. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with p

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eople.

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• bilities
  
  \n Handle a high volume of inbound and outbound customer calls
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• each day.Speak with new enquiries and understand each customer’s individual circ
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• umstances.Explain the company’s service clearly, patiently and profe
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• ssionally.Support older customers who may need additional reassurance or time on the
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• telephone.Qualify enquiries and book appointments with the Cl
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• aims Team.Maintain contact with existing customers throughout thei
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• r journey.Keep customer information and CRM records accurate and u
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• p to date.Deliver excellent service without using a hard-sell
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approach.

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alifications

\n Previous experience in a telephone-based customer service, call handling, contact centre or similar role

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is preferred.

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• 
  \n Required Skills
  
  \n Naturally warm, patient and empathetic co
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• mmunication style.Confident speaking with older customers and people who may require a
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• dditional support.Strong telephone manner with the ability to explain information c
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• learly and simply.Able to build trust an
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d rapport quickl

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y.

\n Preferred Skills

\n Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous

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but is not essential.

\n Pay range

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and compensation package

\n Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities. Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overt

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ime, it's just an option).

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\n Equal Opportunity Statement

\n The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportuni

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ty, please apply via the link.