Motor Insurance Customer Care Agent

Motor Insurance Customer Care Agent£26,000 £28,000 + monthly bonus + salary review after 12 monthsRainham, Essex | 4 days office-based, 1 day from homePlease note: candidates without recent Motor Insurance experience will not be considered for this position.Are you already working in Motor Insurance?Were looking for an experienced Motor Insurance Customer Care Agent to join a growing, technology-led insurance business based in Rainham.This is not a generic customer service role . Youll need a solid understanding of motor insurance and recent experience working with customers within a motor insurer, broker, call centre or similar insurance environment.If you understand motor policies, enjoy speaking with customers and want to build a long-term career within insurance, this could be a great next step.About the RoleYoull be joining a busy motor insurance team, supporting customers throughout their insurance journey and making sure they receive a professional, straightforward and positive experience.Your day-to-day responsibilities will include:Handling customer enquiries relating to motor insurance policiesSpeaking with customers by phone and providing clear, accurate informationHelping customers understand their cover and policy requirementsMaking amendments and updates to customer policies where requiredIdentifying and resolving customer queries efficientlyProviding a high standard of customer service while working within insurance processes and regulationsWorking closely with colleagues to ensure customers receive a consistent experienceMeeting agreed service and performance targetsIdentifying opportunities to improve the customer journey and team processesWho Were Looking ForMotor insurance experience is essential.We are specifically looking for candidates with at least 1 year of recent, solid Motor Insurance experience gained within an insurer, broker, motor insurance call centre or similar environment.Youll also need:A genuine understanding of motor insuranceConfident telephone and customer communication skillsThe ability to explain insurance information clearly and professionallyStrong attention to detail when dealing with customer and policy informationA customer-first approach with the ability to resolve issues effectivelyThe confidence to work towards performance and quality targetsA positive, team-focused attitudeA genuine interest in developing your career within insuranceWhats In It For You?£26,000 £28,000 basic salary , depending on relevant motor insurance experienceMonthly performance-based bonusSalary increase after 12 monthsMondayFriday, 9am5pmNo weekend working4 days per week in the Rainham officeWork from home on Fridays once induction/training has been completed20 days' holiday + bank holidays, increasing with service up to 30 daysFree parkingExcellent transport linksSupportive, ambitious and genuinely friendly working environmentOpportunity to develop and progress within a growing insurance businessInterested?If you already have solid Motor Insurance experience and are looking for a role where you can develop your career within a growing, modern insurance business, wed love to hear from you.Apply today with your CV and well be in touch to discuss the opportunity.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.comTPBN1_UKTJ