Part-Time Call Centre Advisor

We’re recruiting for a Part-Time Call Centre Advisor to join a friendly, customer-focused team within a busy professional services environment.

This is a varied role where you’ll be the first point of contact for customers, providing a friendly and efficient service by telephone, email and online.

Hours: 20 hours per week, 4 days

Working days: Monday, Tuesday, Wednesday & Friday

Shifts: 8:30am–1:30pm or 12:30pm–5:30pm, on a rota

Salary: Dependent on age, minimum wage + 20p per hour

Key Responsibilities

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• Answer incoming calls and deal with customer enquiries professionally and efficiently.
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• Direct enquiries to the appropriate team member or department.
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• Manage appointments, including bookings, confirmations, cancellations and rescheduling.
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• Monitor appointment availability and support the team with effective diary management.
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• Respond to telephone, email and online enquiries within agreed timescales.
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• Provide customers with accurate information regarding services, products and promotions.
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• Maintain accurate records and complete daily administrative tasks.
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• Support the wider team and management with ad-hoc administration when required.
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• Represent the business professionally and deliver an excellent customer experience at all times.
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About You

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• A friendly, confident and professional telephone manner.
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• Excellent communication and interpersonal skills.
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• Previous experience in a busy administration or customer service environment.
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• Strong organisational and administrative skills.
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• Good IT skills and confidence using different computer systems.
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• A positive, can-do attitude and the ability to work well within a team.
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• A genuine passion for providing excellent customer service.
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Previous call centre or sector-specific experience is desirable but not essential, as full training will be provided.

Benefits

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• 22.5 days annual leave + birthday leave (pro rata)
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• Pension
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• Employee perks
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• WeCare support
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• Health Plan following successful completion of probation
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• Headspace
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• Annual glasses vouchers following successful completion of probation and health benefits
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Please note: There may be an occasional requirement to work a Saturday or Sunday to cover sickness or annual leave, but not both.

If you're looking for a part-time customer service role with consistent weekday hours, training and great benefits, we'd love to hear from you.