2nd Line Technical Support Engineer

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.

The Opportunity
\n You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery.

This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate.

You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.

Key Responsibilities

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• Provide 2nd line support across multiple UK locations
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• Troubleshoot and resolve hardware, software, network and user issues
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• Support Microsoft 365, Active Directory/Entra ID and endpoint technologies
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• Install, configure and maintain laptops, desktops, printers and peripheral devices
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• Monitor and respond to alerts generated through support and monitoring platforms
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• Escalate and collaborate with infrastructure, applications and security teams where required
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• Maintain accurate documentation and ticket updates
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• Participate in occasional out-of-hours support when necessary
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• Travel to sites across Scotland and Northern England to provide hands-on support
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You'll gain exposure to a broad technology stack including:

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• Microsoft 365
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• Active Directory/Entra ID
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• Meraki Networking
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• Fortinet Security
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• MPLS & Managed Networks
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• Sentinel One
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• Ninja One
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• Arctic Wolf
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• Cloud and infrastructure technologies across the wider group
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Experience Required
\n We're looking for someone with strong technical foundations, but equally important is the right attitude and approach.

You will likely have:

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• Previous experience in a 2nd Line Support Engineer position
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• Strong troubleshooting skills across desktop, server and Microsoft technologies
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• Experience supporting Microsoft 365 environments
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• Knowledge of Active Directory and Entra ID
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• Experience with antivirus, VPN and MFA technologies
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• Exposure to remote monitoring and management tools
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• Excellent communication and stakeholder management skills
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• A proactive and self-sufficient approach to problem solving
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• Full UK Driving Licence
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Desirable

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• Networking experience (LAN/WAN, switching, routing or Firewalls)
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• Telecoms or VoIP support experience
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• Experience supporting multi-site environments
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• Exposure to infrastructure or transformation projects
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Why Join?

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• Competitive Salary
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• Hybrid and flexible working
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• Overtime paid at 1.5x
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• Mileage paid at 50p per mile
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• Pension scheme
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• 29 days annual leave including Bank Holidays
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• Exposure to major technology transformation initiatives
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• Opportunity to work with UK and Global technology teams
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• Long-term career development within a growing organisation
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At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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