Operations Coordinator
Job Description
Location: Pelham, AL | Schedule: 1st shift, 7am to 4pm | Payrate: $18.91
Are you an organized, detail-oriented professional who thrives in a fast-paced environment? PDS Tech Commercial is partnering with an industry-leading HVAC manufacturer to find an Operations Coordinator who will play a critical role in supporting daily service operations, coordinating technicians, and ensuring customers receive exceptional service. If you enjoy keeping teams organized, solving problems, and making an impact behind the scenes, we'd love to hear from you.
What You'll DoAs an Operations Coordinator, you'll be the operational backbone of the service team, helping ensure technicians, customers, and internal teams stay connected and on schedule. Your responsibilities will include:
Serve as the second point of contact for incoming service calls by answering office phones and assisting customers.
Schedule and book Time & Material (T&M) service jobs.
Order parts and issue purchase orders for T&M work as needed.
Dispatch service technicians and coordinate schedules as required.
Process and track material returns, ensuring parts are returned to the Return Center (RC) promptly.
Return customer calls and follow up on service inquiries when appropriate.
Maintain an organized warehouse by sorting and relocating parts (no heavy lifting or equipment operation required).
Support daily administrative and operational activities to keep service operations running efficiently.
Minimum 2 years of experience in the HVAC industry.
2+ years of experience in dispatch, operations coordination, administration, or a related support role.
Previous dispatching experience.
Strong attention to detail and organizational skills.
Excellent planning and time-management abilities.
Clear written and verbal communication skills with the ability to collaborate across multiple teams.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Proficiency with standard office software and administrative systems.
Experience supporting field service or technical service operations.
Familiarity with purchase orders, parts ordering, and material return processes.
Customer service experience in a service-oriented environment.
If you're an organized operations professional with dispatch experience and HVAC industry knowledge, we want to hear from you. Apply today and take the next step in your career with PDS Tech Commercial, where your coordination skills help keep operations—and careers—moving forward.
Pay Details: $18.91 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
