Job Description
Support post-go-live hypercare, triage production defects, and manage enhancement requests within a structured release management cycle." Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, cancellations, and co-terming logic Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.
