Sr. Medical Practice Assistant

Location: Main Hospital Bldg - 1st Flr\n
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Senior Medical Practice Assistant\n
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\nPrimary Purpose\n
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\nServes as a lead worker to Medical Practice Assistants, providing patient-centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilitates a smooth patient flow. Assists with patient data collection, performs select screenings, and completes medical office functions relevant to the area/assignment.\n
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MINIMUM SPECIFICATIONS\n
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Education\n
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• None
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Experience\n
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• Must have five years of customer service experience, preferably in a medical/healthcare/health insurance setting.
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• Must have two years of experience in a Medical Practice environment.
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• Patient registration experience preferred.
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• Prefer completion of coursework towards an accredited medical terminology program.
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• Medical Office Assistant experience or training is a plus.
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Virtual Care Only\n
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• Must have 2 years of experience in virtual care or telehealth support.
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Certification/Registration/Licensure\n
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• School-Based Health - Youth and Family Services Only (Cost Center 40270)
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• Must have a valid Texas Class C Driver's License.
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Required Tests for Placement\n
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• Must demonstrate ability to type 20 words per minute with a maximum of 3 errors.
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• Must be able to successfully pass a Spelling Test with a minimum score of 85%.
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Skills or Special Abilities\n
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• Must be able to work collaboratively with colleagues to deliver patient/customer services that exceed patient expectations as evidenced by patient satisfaction scores.
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• Must be able to demonstrate competency required as applicable to the specialty area.
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• Must have demonstrated communication skills to include above-average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
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• Must have a working knowledge of diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes.
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• Must have a thorough working knowledge of medical terminology.
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• Must have basic knowledge of medical software.
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• Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
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• Must be able to demonstrate intermediate-level clerical skills and a working knowledge of standard office equipment.
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• Must be detail-oriented and have sharp analytical skills to resolve registration issues as related to multiple groups, including third-party payors, physicians, patients, and the system.
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• Must be able to solve problems within the guidelines of established policies and procedures.
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• Must be able to adjust to multiple demands, shifting priorities, and rapid change.
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Virtual Care Only:\n
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• Confident with technology, specifically electronic medical records, video encounters, and computer applications
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• Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.
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Responsibilities\n
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• Serves as a lead worker for Medical Practice Assistants to include training, scheduling, monitoring, and completing Performance Indicator Reports, and other reports to maximize productivity and compliance within the department.
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• Serves as acting supervisor for staff as needed, on weekends, rotating holidays, or anytime a shift needs coverage in the absence of a regularly scheduled supervisor.
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• Acts as primary preceptor and provides general and topic-specific training to employees when changes in guidelines occur.
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• Provides re-education to department staff based on the results of reviews to correct potential weaknesses and ensure ongoing compliance.
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• Ensures documentation exists to evidence training has occurred.
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• Collaborates and assists with the coordination of operational activities to support clinical operations.
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• Serves as an expert resource for patient intake/inquiries and the assessment of patient needs related to clinical support services.
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• Performs all related Medical Practice Assistant duties and patient service activities in coordination with the clinical team, and in an expert manner.
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• Assists with oversight in the day-to-day coordination of clinic/area activities and facilitates clinical support processes according to standards, and has the ability to support all service needs.
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Proficiently performs delegated technical functions, including but not limited to\n
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• Obtains and/or records initial patient data, including reason for visit, height, weight, allergies, etc., as trained, and reports data to the appropriate healthcare team member.
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Practices patient safety measures in association with site leadership\n
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• Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).
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• Applies or practices proper infection control methods.
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• Identifies, corrects, and/or reports safety hazards at the time of discovery.
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• Identifies and/or facilitates maintenance of equipment, initiates work orders, and removes equipment from the patient care area, as appropriate.
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• Informs Environmental Services when additional cleaning activities are needed.
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Participates in performance improvement and quality initiatives.\n
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• Participates in the unit performance improvement initiatives.
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• Meets expected performance quality measures as outlined for area(s) or responsibility.
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• Identifies ways to improve work processes and improve customer satisfaction.
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• Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
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• Stays abreast of the latest developments, advancements, and trends in the field of Medical Practices by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
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• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Medical Practice.
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• Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.
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• Seeks advice and guidance as necessary to ensure proper understanding.
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• Based on operational need, you may be required to perform the role in an alternate Parkland location.
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Requisition ID: 988991