Service Desk Analyst

Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester - possibility to go permanent

We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.

Key Responsibilities

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• Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
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• Configure, deploy, and manage Apple hardware across the business
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• Support modern workplace and endpoint management solutions
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• Troubleshoot hardware, software, connectivity, and user-related issues
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• Support device security, patching, compliance, and asset management
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• Deliver excellent customer service and technical support to users at all levels
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Skills & Experience Required

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• Knowledge of MacOS and Apple ecosystem devices
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• Experience supporting laptops, desktops, and mobile devices in enterprise environments
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• Understanding of networking fundamentals and troubleshooting
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• Experience with MDM tools such as Jamf is advantageous but not essential
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• Knowledge of Microsoft 365 and identity/access management solutions
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• Excellent communication and problem-solving skills
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Desirable Skills

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• Apple certifications or relevant technical certifications
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• Experience in hybrid cloud environments
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• Scripting or automation knowledge (Bash, PowerShell, or similar)
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