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Posted 12 August, 2026

Service Architect - SC Cleared

Henderson Scott
London, ENG, GB Full Time

Job Description

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Job Title: Service Architect

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Location: London (Hybrid - 2 days/week)

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Contract Rate: £650/day (Umbrella)

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Clearance: Active SC Clearance Required

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Overview

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An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model.

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Key Responsibilities

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    Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow.

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    Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk/NOC).

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    Supplier Governance: Define multi-supplier operating models, performance interfaces, and commercial governance frameworks across external vendors and internal entities.

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    Performance & Assurance: Establish SLA/OLA/KPI frameworks, user experience metrics (CSAT), and ensure alignment with Secure by Design principles and formal approval gates.

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Key Requirements

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    Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions.

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    Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government or heavily regulated environments; NOC integration expertise.

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    Clearance: Must hold active SC Clearance.

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Key Deliverables

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    Target State Service Models & Full Service Design Package (SDP)

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    ServiceNow-aligned process flows and multi-supplier governance framework

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    Service Transition & Estate Take-On Strategy

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    SLA/KPI Reporting Frameworks and Continuous Service Improvement (CSI) Roadmap

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To apply or find out more, please send over an updated CV.