Customer Care Assistant

Customer Care Assistant Harlow | £24,500 | Hybrid Working (3 Days Office / 2 Days Home)

Looking for your first step into an office-based career?

This is a fantastic opportunity for someone with customer service experience to join a successful organisation offering full training, hybrid working and excellent benefits.

As a Customer Care Assistant, you will support customers by phone and live chat, helping with enquiries, resolving issues and ensuring a great customer experience.

What's in it for you?

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• Hybrid working
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• 25 days holiday plus bank holidays
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• Private Medical Insurance
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• Enhanced pension scheme
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• Death in Service benefit
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• Charity volunteering day
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• Additional employee benefits
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What you'll be doing

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• Handling customer enquiries via phone and live chat
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• Resolving queries and escalating when needed
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• Updating customer records
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• Providing information and support to customers, contractors and suppliers
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• Maintaining accurate records on internal systems
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What we're looking for

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• Previous customer service experience
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• Confident communication skills
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• Good attention to detail
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• Basic Microsoft Office and IT skills
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• Positive, professional attitude
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Perfect for someone looking to move from retail, hospitality or customer service into a professional office environment.

Apply today to start building your long-term career.