Data Care & Quality Executive - London

Customer Care Executive

Housing Association

Hybrid Working | Hampstead Road, London NW1 £16.17 per hour Immediate Start | Ongoing Temporary Assignment

About Us

Our client are a respected London-based Housing Association committed to providing excellent services to our residents and communities. We are seeking a proactive and detail-focused Customer Care Executive to join our team on an ongoing temporary basis.

This is an exciting opportunity to play a key role in supporting customer service operations, maintaining high-quality data, and helping deliver an outstanding resident experience.

What's on Offer?

Immediate start available Ongoing temporary assignment Hybrid working arrangement Central London NW1 location Competitive rate of £16.17 per hour Opportunity to work within a leading social housing organisation

The Role

As a Customer Care Executive, you will help ensure the accuracy, consistency, and reliability of customer information across our systems. You will support the effective management of customer enquiries, cases, and defects while contributing to continuous service improvement.

The successful candidate will be highly organised, customer-focused, and confident working with data and CRM systems.

Key Responsibilities

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• Process and manage customer cases accurately and efficiently.
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• Maintain and update customer records within the CRM system.
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• Carry out data cleansing and data quality audits.
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• Support the logging, monitoring, and management of customer defects and service requests.
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• Investigate and resolve data discrepancies.
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• Ensure customer information remains accurate and compliant with organisational standards.
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• Produce reports and analyse data using Microsoft Excel.
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• Work collaboratively with colleagues across departments to improve data quality and customer service outcomes.
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• Provide excellent customer support through a range of communication channels.
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About You

To be successful in this role, you will have:

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• Previous experience in a customer service, customer care, housing, or administrative environment.
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• Strong experience using CRM systems.
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• Advanced working knowledge of Microsoft Excel.
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• Excellent attention to detail and data accuracy.
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• Strong organisational and prioritisation skills.
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• Ability to manage multiple tasks in a fast-paced environment.
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• Excellent written and verbal communication skills.
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• A proactive approach to problem-solving and continuous improvement.
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Desirable

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• Experience working within a Housing Association, local authority, or social housing environment.
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• Knowledge of customer case management processes.
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• Experience undertaking data quality reviews and audits.
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Apply Now

If you're a customer-focused professional with excellent CRM and Excel skills and are available for an immediate start, we'd love to hear from you.

Apply today to join our team and help deliver exceptional service to our residents and communities.