Patient Services Representative (PSR) - Harbour View Medical Center

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Scheduled Weekly Hours: 36

Work Shift: Evenings (United States)

About Our Organization

As a faith-driven and patient-centered organization, we are dedicated to improving the health and wellness of individuals in mind, body, and spirit through outstanding patient care. Achieving this mission necessitates a culture rooted in compassion, collaboration, excellence, and respect. We seek individuals who align with our core values of compassion, human dignity, integrity, service, and stewardship, fostering an environment where team members thrive and communities flourish.

Position: Patient Services Representative (PSR) - Harbour View Medical CenterJob Overview:

The Patient Services Representative serves as the initial point of contact for our patients and the community, ensuring high-quality service. This role involves managing patient registrations, confirming demographic details, collecting insurance information, and verifying patient identities. Key responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and accurately updating medical records. Exceptional customer service is essential, and there may be occasions to assist at other physician practice locations as needed.

Key Responsibilities:

• Act as the main liaison between patients and physician practices.
• Deliver excellent customer service by warmly greeting patients and community members.
• Handle incoming calls with a friendly demeanor, directing inquiries, scheduling appointments, and entering necessary data into the system promptly and accurately.
• Process patients as they arrive for their appointments.
• Quickly troubleshoot and resolve issues to maintain patient flow, promptly informing supervisors of any departmental or patient concerns.
• Complete admission paperwork, including basic insurance verification, and ensure all relevant patient demographic and insurance details are accurate during registration.
• Track lobby wait times and record time indicators.
• Calculate patient liabilities and actively collect payments.
• Reconcile cash drawers at the end of each day.
• Perform charge entry for external services, such as nursing homes, when necessary.
• Schedule referrals or follow-up appointments and assist with any changes to patient services, including online scheduling and MyChart support.
• Help patients obtain necessary referrals for follow-up services and maintain records using tracking tools.
• Assist in acquiring proper authorizations and pre-certifications for scheduled procedures as needed.
• Retrieve patient charts as required, maintaining and filing information according to office policies, and routing charts to clinical staff as necessary.
• Verify prescription benefits in the electronic health record as per established protocols.
• Direct patients to financial counselors for additional assistance with financial matters or payment arrangements, and complete accounts in revenue cycle software.

This document outlines key responsibilities but is not an exhaustive list of all tasks, skills, duties, or working conditions associated with this role. Employees may be asked to perform additional job-related tasks as directed by their supervisor, within reasonable accommodations.

Qualifications:

• Education: High School Diploma or GED (required)
• Licensure/Certification: None required
• Experience: Previous experience in patient registration or healthcare is preferred

Compensation:

Salary Range: Minimum: $19.97 | Maximum: $29.96

What We Offer:

• Competitive salary, incentives, referral bonuses, and a 403(b) plan with employer contributions (when eligible).
• Comprehensive medical, dental, vision, and prescription coverage, along with HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental leave, FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and support for continuing education.

Benefits may vary based on market conditions and employment status.

Department:

Patient Relations/Guest Services - Harbour View

We are committed to adhering to all Federal and State laws, including the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not face discrimination based on disability. If you require a reasonable accommodation during the employment selection process, please reach out to our Talent Acquisition Team.