Low Volatage Installation Service Technician

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• Scheduling of Installation Technicians to ensure jobs are prioritized to meet requires customer completion dates with District Install Manager and Project Manager support.
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• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership
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• Coordination with PMs specific to subcontractor's schedules, including the tracking of arrivals and departures to/from customer sites.
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• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
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• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
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• Maintain Electronic Installation Folders for all assigned orders and update inventory counts weekly for parts pulled from stock.
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• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
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• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
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• Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
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• Create and document action items and notes in Solomon and escalate as needed when action items are not met.
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• Maintain installation schedule using Solomon & Atlas or other company scheduling tools/systems for assigned orders.
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• Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.
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• Receive all boxes delivered via UPS/FED EX
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• Ordering & maintaining in office supplies as needed
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• Receive packing slips in SAP daily & file with job packet.
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• Send out email of parts received daily to Install & Service
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• Other duties as assigned
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Minimum Requirements

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• High School Diploma or Equivalent required.
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• Demonstrated ability to multitask in a fast-paced working environment
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• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
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• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:\n
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  • Product and service offerings and deliverables;
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  • Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
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• Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
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• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem-solving skills.
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• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
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• Must be detail-oriented and organized with the ability to multi-task
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• Must have effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed
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• Occasional lifting of parts and equipment as needed.
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Securitas offers comprehensive benefits including:

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• Paid company training
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• Medical, Dental, Vision, and Life Insurance
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• Company Paid Short Term and Long-Term Disability
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• 401K with 60% Match up to 6% of salary
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• Paid vacation, holiday, and sick time
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• Educational Assistance
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• Exceptional growth opportunities
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• Wide variety of employee discounts on travel, equipment, and more!
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We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.