Sr. Billing and Program Support Specialist

Location: Oakland, CA
Employment Type: Full-Time (On-site)
Schedule: Monday-Friday, 9:30 AM-6:00 PM

We are seeking a detail-oriented Billing & Program Support Specialist to support clinical operations, billing processes, and administrative functions within a behavioral health setting. This role focuses on maintaining accurate records, supporting billing workflows, and assisting clinical teams with administrative needs.

• Open and register new client program records after completed sessions.

• Support clinical teams with timely and complete registration paperwork.

• Complete accurate and timely service data entry for billing purposes.

• Ensure client diagnoses are accurately matched between EHR systems and billing platforms.

• Track and support completion of annual assessments and required documentation.

• Monitor client discharges and complete discharge documentation.

• Generate reports to support accurate data entry and reporting needs.

• Assist with monthly reconciliation between billing and EHR systems.

• Archive hard files and support client file closure processes.

• Assist clients with record requests.

• Attend required trainings to stay updated on billing system requirements.

• Support new client intake and scheduling as needed.

• Assist with additional administrative and program support tasks as required.

• Minimum 2 years of experience in a data entry role with strong accuracy and attention to detail.

• Previous experience in a medical or behavioral health environment preferred.

• Experience with EHR systems preferred.

• Knowledge of HIPAA policies and confidential client information handling.

• Experience with workflow improvement and process development preferred.

• Proficiency in Microsoft Word, Excel, and Google Suite.

• Strong organizational, communication, and time management skills.

• Ability to manage multiple priorities and work collaboratively with clinical and administrative teams.

• Knowledge of Medi-Cal billing or county programs is a plus.

• Medical, dental, and vision plans covered for employees.

• Health & Dependent Care FSA.

• 14 paid holidays plus 4 flex holidays, including birthday.

• Generous paid time off (over 3 weeks per year).

• Tuition reimbursement ($1,000/year).

• Employee appreciation program.

• Life and long-term disability insurance.

• 403(b) retirement plan.

• SEP-IRA plan with employer contribution.

• Learning and development opportunities.

• Financial wellness program with access to personal financial advisors.

If you are interested in this opportunity, please contact Lillian Green at 469-354-0067 or email me at [email protected]. I would be happy to discuss the role and provide more details.

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, we’ve expanded into legal and other domains to meet evolving workforce needs across industries.