Community Outreach Specialist
Job Description
Job Summary
A mission-driven healthcare services organization in Santa Clara, CA is seeking a Community Outreach Specialist to support adults, families, and caregivers as they navigate health, care management, and community resource options. This direct hire opportunity is ideal for a compassionate, organized professional with case management or community outreach experience who enjoys building trust, connecting people to services, and making a measurable impact in the community.
The Community Outreach Specialist will support Enhanced Care Management services through outreach, engagement, intake, referrals, reporting, and participation in community-based events. This role offers meaningful work, a supportive team environment, strong benefits, and the opportunity to grow within a stable organization focused on advocacy, education, and access to care.
Key Responsibilities
- Conduct telephonic and in-person outreach to potential program participants in a variety of community and care settings.
- Build rapport with clients, explain Enhanced Care Management program benefits, review consent forms, and obtain required signatures.
- Complete comprehensive intake and enrollment activities, including receiving referrals and requesting health plan approvals.
- Coordinate referrals to community, social support, and healthcare-related services based on participant needs.
- Maintain accurate documentation, data entry, reporting, audit support, and compliance with confidentiality requirements.
- Participate in community outreach events, presentations, and planned local travel during working hours as needed.
Compensation and Benefits
- Pay rate: $28 to $29 per hour.
- Direct hire opportunity.
- Hybrid schedule after training is complete: 4 days in office and 1 day work from home.
- Planned event travel may occur during working hours during the week for in-person outreach.
Equal Opportunity Employer / Disabled / Protected Veterans
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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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This company offers growth and a great group of people to work with.
