Employee Benefits Account Manager

We are seeking an Employee Benefits Account Manager to manage and service a designated book of small group employee benefits clients while delivering exceptional customer service and ongoing account support. This role will serve as the primary point of contact for assigned clients, managing renewals, enrollments, benefit administration, carrier coordination, and compliance support. The ideal candidate has experience in employee benefits, account management, and group health insurance with a strong commitment to client retention and service excellence.

Key ResponsibilitiesAccount Management

• Serve as the primary day to day contact for assigned employee benefits clients.

• Build and maintain strong client relationships through proactive communication.

• Respond to client inquiries and resolve service issues promptly.

• Manage ongoing client service requests and policy changes.

• Maintain high client satisfaction and retention.

Renewals & Benefits Administration

• Manage annual renewal processes from data collection through proposal delivery.

• Prepare benefit comparisons and renewal presentations.

• Coordinate open enrollment meetings and employee communications.

• Process new business, employee enrollments, terminations, and qualifying life events.

• Educate clients and employees on benefit plans and enrollment options.

Carrier & Compliance Support

• Resolve carrier, billing, claims, and eligibility issues.

• Provide compliance resources and employee benefits guidance.

• Support HR tools, wellness initiatives, and employee education programs.

• Promote agency technology platforms and client service tools.

Internal Collaboration

• Support implementation of new client accounts.

• Maintain accurate records within the agency management system.

• Track renewal schedules, service activities, and client deliverables.

• Identify opportunities to cross sell additional insurance products including dental, vision, life, disability, and voluntary benefits.

• Participate in department meetings and company meetings.

Required Qualifications

• 1+ years of employee benefits or insurance experience.

• 1+ years of account management experience.

• Strong knowledge of group health insurance and ancillary benefit products.

• Excellent customer service and communication skills.

• Strong organizational and time management skills.

• Ability to manage multiple client accounts simultaneously.

• Proficiency with Microsoft Office.

• Experience using agency management software.

Preferred Qualifications

• Active New Jersey Life and Health Insurance License.

• Bachelor's degree.

• Experience using Applied Systems Epic.

• Experience with employee benefits administration.

• Knowledge of compliance and HR resources.

Key Skills

• Employee Benefits

• Group Health Insurance

• Account Management

• Benefits Administration

• Open Enrollment

• Client Relationship Management

• Insurance Renewals

• Claims Resolution

• Carrier Relations

• Eligibility Management

• Employee Communication

• Compliance Support

• Customer Service

• Microsoft Office

• Applied Systems Epic

• Agency Management Software

• Time Management

• Organization

• Cross Selling

• Problem Solving

Compensation & Benefits

• Salary: $50,000 to $75,000 annually

• Paid Time Off

• 401(k) with Employer Match

• Profit Sharing Plan

• Hybrid Work Schedule after 90 days

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Long Term Disability

• Short Term Disability

• Life Insurance

• Accident Insurance

• Critical Illness Insurance

• Accidental Death & Dismemberment Insurance

• Identity Theft Protection

Work Schedule

• Full Time

• Salaried Non Exempt

• Hybrid Work Environment after 90 days

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.