Mechanic/Technician Specialist

Mechanic/Technician Specialist

Worksite: Auburn Hills, MI

Duration: 12+ months

Pay Rate: $28/hour on W2

Tentative Start date: ASAP

The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).

Key Responsibilities

Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction

Utilize a defined six-step diagnostic process to resolve automotive concerns

Research and apply relevant product and repair information using available databases and tools

Perform follow-ups on open tickets and ensure successful resolution and closure

Deliverables or Project Scope

Maintain high levels of customer satisfaction through accurate and timely technical support

Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams

Document and update ticket status, ensuring compliance with resolution protocols

Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)

Dealer Information Software and Diagnostics Tools

Internal ticketing and call management systems

Client's North America Product databases and liaison resources

Qualifications

High School Diploma or GED equivalent

Minimum of 1-2 years of hands on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience

Preferred Qualifications

1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)

Automotive Service Excellence (ASE) Certification

Strong Understanding of advanced diagnostic processes and automotive systems

Excellent communication and problem-solving skills for technical support environments

Additional Information / Requirements

Automotive Service Excellence (ASE) Certification within first 6 months of employment

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.