Residential Program Manager

Residential Program Manager

Location: West Nyack, NY

Overview: Our organization operates a residential treatment program dedicated to adolescents dealing with Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction.

At our facility, we assist young individuals and their families on their journey to complete recovery. We equip each adolescent with the tools to face life's challenges without the burden of an eating disorder. Our approach emphasizes empathy, education, and family involvement, fostering a supportive environment where adolescents can develop healthy skills and a profound understanding of their unique identities.

Position Summary: The Program Manager is responsible for overseeing all operational aspects of the program, ensuring alignment with our organization's mission and philosophy. This role includes managing the administrative functions of the facility and supporting the clinical team in adhering to state regulations and standards. The Program Manager reports directly to the Clinical Director and assists with admissions and client documentation oversight. Additionally, this position plays a key role in facility-wide quality improvement and risk management, collaborating closely with the Compliance Director.

We are looking for a Program Manager to become part of our dedicated team.

Schedule: Monday to Friday with on-call duties

Salary: $66,300 - $75,000 per year, based on experience

Total Rewards:

Join us for a fulfilling career and take advantage of a wide range of comprehensive benefits! We prioritize your well-being and success by offering:

• Competitive salary
• Medical, dental, and vision insurance
• Retirement plans
• Company-paid life insurance, AD&D, and short-term disability
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off
• Opportunities for professional development
• And much more!

We are committed to fostering a diverse workplace and proudly uphold equal opportunity employment. All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Key Responsibilities:Facility-Related Duties:

• Collect and organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA.
• Act as the primary contact for all compliance, licensing, and facility-related matters.
• Collaborate with the Compliance Director to maintain program compliance with state licensing bodies and accreditation organizations.
• Ensure facility inspections are current and that the premises comply with safety codes and are well-maintained.
• Account for stored personal belongings and update logs as necessary.
• Participate in organization-wide compliance activities as needed.
• Oversee Emergency Management and Environment of Care, including coordinating fire drills and maintaining Emergency Management Plans.
• Update the Emergency Management binder with admissions and discharges.
• Assist with scheduling needs in collaboration with the Clinical Director.
• In emergencies, remain onsite as part of the emergency response team.
• Complete and submit Quarterly Meeting Minutes to Compliance in a timely manner.
• Coordinate with the property manager to address facility needs.
• Manage the facility vehicle, including maintenance and logs.

Administrative Responsibilities:

• Facilitate communication with clients and their families.
• Record daily attendance and census in Salesforce by 9 AM local time and coordinate with Billing on authorizations.
• Establish and maintain all policies and procedures in collaboration with the Compliance Director.
• Manage Incident Reports and related documentation with the Clinical Director.
• Stay familiar with all client files and necessary information at all times.
• Assist in chart management to ensure all required documents are completed and signed.
• Attend and contribute to all required staff and management meetings.
• Oversee day-of admissions, including creating client charts and orienting clients and families to the program.
• Conduct tours for potential clients and visiting professionals.
• Ensure all admission and discharge surveys are provided and completed.
• Support the milieu and provide additional coverage as needed.
• Ensure discharge documents are completed and clients leave with all belongings.
• Supervise administrative office operations, including purchasing supplies.
• Complete credit card reconciliations and upload receipts monthly.
• Review and manage incoming mail and accounting checks.
• Send invoices to accounting for contractor payments.
• Create client binders and parent information packets.
• Update the CFO on new hires for facility car insurance.

Management Responsibilities:

• Oversee daily operations, including administrative services and personnel management.
• Support facility staff in their job performance.
• Assist in required trainings for Joint Commission, OSHA, and state compliance.
• Issue and track monthly training logs for all staff, including per diem employees.
• Ensure adherence to all organizational rules, policies, and health and safety guidelines.
• Coordinate with supervisors and Human Resources to keep staff compliant with Joint Commission requirements.
• Assist with orientation and onboarding of new hires.
• Help maintain up-to-date personnel files with Human Resources.
• Process time cards and payroll bi-weekly for all staff.
• Be available for on-call duties as necessary.

Overall Duties:

• Exercise sound judgment while maintaining confidentiality and professionalism in all interactions.
• Uphold the values and philosophy of our organization's mission.
• Adhere to all organizational policies and procedures.
• Provide additional program support as needed.
• Perform other assigned tasks as required.

Qualifications:

• Bachelor's Degree
• Experience in a supervisory or leadership role within a day treatment, residential, or hospital setting.
• CPR certification required, or to be obtained within 90 days of hire.