MAITRE D

Job Summary

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

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• Maintain professional appearance standards as directed in the Company Employee Handbook.
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• Anticipates and accommodates all needs of the guest.
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• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
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• Complies with Department of Health and company sanitation standards.
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• Actively takes and processes reservations.
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• Assists with incoming calls and answering guest questions.
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• Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.
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• Provides dining room team with initial table set-up.
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• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
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• Ensures all appropriate menus are printed and ready for service.
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• Ensures that all menu books are organized with current menus.
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• Performs opening side-work as prescribed.
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• Performs closing side-work as prescribed.
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• Reports all breakage, damage of equipment or furniture immediately to management.
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• Attends and participates in daily pre-service meetings.
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• Participates in any training sessions or departmental meetings.
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• Learn by listening, observing other team members and sharing knowledge while leading by example.
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• Portrays a positive and professional attitude.
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• Demonstrates knowledge of Company, its partners and supporting hotel environments.
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• Works as part of a team and provides help and support to all fellow team members.
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Education, Experience and Skill Requirements

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• Company in-venue Maitre d' training.
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• Previous hospitality experience.
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• Previous Maitre d' and/or Company Wing experience.
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• Experience in a high-volume restaurant/nightclub/lounge.
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• Must be able to stand, lift and bend for extended periods of time.
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• Must be able to bend and lift to 50 lbs.
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• Role may include job duties or tasks requiring repetitive motion.
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• Exposure to hot kitchen elements or cleaning materials.
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• Must be able to work and remain focused in a fast-paced and ever-changing environment.
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• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
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