User Experience Designer - Salesforce Service Cloud

Job Title: User Experience Designer - Salesforce Service Cloud Location: Remote Duration: Contract - through 1/29/27, allocation 100% Pay Range: $65/hr - $69.11/hr (W2) Job ID: 408190 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a User Experience Designer to join our dynamic team supporting Edward Jones Home Office. The ideal candidate will have strong experience in UX design, Figma, and usability design and a proven ability to translate complex business needs into simple, user-centered digital experiences. This is a staff augmentation opportunity with a high chance of extension. Responsibilities: Design end-to-end user experiences for digital products that support financial advisors and branch teams. Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs in Figma. Partner with UX Research to synthesize insights and co-create effective solutions. Facilitate discovery, gather and refine requirements, and align designs to business objectives. Collaborate with Product, Business, Technology, Operations, Service, Change Management, and UX stakeholders. Communicate design rationale, present concepts, and incorporate feedback while maintaining a user-centered approach. Simplify complex workflows and financial concepts into intuitive experiences. Contribute in Agile ceremonies across planning, refinement, design, development, and validation. Ensure feasibility, accessibility, and alignment with design systems and UX best practices. Build trusted relationships to drive alignment and delivery. Leverage modern AI-assisted design and productivity tools to accelerate exploration and collaboration. Required Skills & Qualifications: Professional experience designing enterprise or customer-facing digital products as a UX Designer. Proficiency with Figma for wireframing, prototyping, and component-based design systems. Strong portfolio demonstrating user-centered process, interaction design, and visual design. Include portfolio in CV submission. Communication and presentation skills with the ability to explain design decisions to stakeholders. Ability to work independently, prioritize, and deliver with minimal direction. Ability to build relationships and collaborate with business and technology stakeholders. Problem-solving skills with the ability to simplify complex workflows and information. Experience level: 4+ years. Bachelor degree. Preferred Skills: Experience in financial services or other highly regulated industries. Familiarity with WCAG accessibility standards and inclusive design principles. Experience working with enterprise design systems. Experience with AI-powered design and development tools. UX strategy, service design, and agile digital product experience. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects What Success Looks Like Delivers user-centered designs that balance user needs, business goals, and technical constraints. Builds credibility and trusted relationships across business, product, technology, and UX teams. Operates independently while collaborating across multiple workstreams. Additional Details Work Location: Remote. No local requirement. Remote only. Hybrid or in-office not required. Industry experience: Preferred. Digital product experience required. Visa restrictions: N/A. Travel and expenses not paid by client. Chances of extension: 80%. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume and a link to your portfolio.