Designer

Description:

• The position usually starts off with reading as-builts, billing customers, submitting utility locates, and coordinating our 3rd party site visits (but not doing the site visits themselves).

• This role manages utility service design projects from initiation through billing.

• Review customer notifications in SAP, communicate with customers to gather requirements, complete design work in Smallworld GIS, coordinate with work coordinators to schedule field crews, support crews during execution, and finalize billing based on as-built diagrams.

• Managing multiple projects simultaneously and maintaining organization across tasks.

• Will log into SAP to review assigned notifications, contact customers for information, complete utility design work in GIS/Smallworld, create work orders in SAP, coordinate with field crews, answer field questions during execution, review completed work, calculate billable amounts, generate invoices, and respond to customer billing questions.

• Will coordinate with crews but will not supervise them.

• Collaborative, project-based environment requiring strong organization and multitasking.

• The role is individual-contributor focused but requires frequent coordination across teams and with customers.

• Work hours/shift: Hybrid schedule (Tue-Thu onsite, Mon/Fri remote).

• Flexible start times (many start around 7 AM) as long as available during customer business hours.

Qualification:

• Strong computer proficiency (SAP/GIS exposure preferred)

• Customer communication skills

• Ability to manage multiple projects

• Organizational skills

• Problem-solving ability

• Communication

• Customer service mindset

• Organization

• Adaptability

• Ability to juggle multiple tasks

• Customer service, construction, or technical coordination backgrounds are strong fits.

• Utility industry exposure

• GIS or AutoCAD familiarity

• SAP experience

• Construction or infrastructure coordination experience

• Experience working with customers directly

• Experience managing multiple projects simultaneously

• Comfort learning software systems (GIS/SAP)

• Self starter, is willing and able to learn, and has good customer service (for internal and external customers)

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities