2nd Line Storage Engineer

2nd Line Backup & Storage EngineerLocation: Stevenage | Monday–Friday | 37 hours per weekWe are looking for a 2nd Line Backup & Storage Engineer to join a skilled team of 2nd and 3rd Line engineers in Stevenage.You will provide day-to-day support, management and development of enterprise storage and backup platforms, supporting a high-profile user community and working closely with customers and stakeholders.Key ResponsibilitiesSupport large-scale NetApp storage and Cohesity backup environments across three data centres.Investigate and resolve incidents, service requests and problems within agreed SLAs and KPIs.Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.Administer NAS and SAN environments, including VMware integration, fabric switching and zoning .Monitor capacity, availability, performance and resilience, proactively identifying and resolving risks.Plan and implement storage software and firmware upgrades.Install and commission new storage and backup hardware.Raise and present change requests while following change, security and configuration processes.Maintain technical documentation and contribute to continuous service improvement and knowledge sharing.About YouIdeally, you will have:Experience with NetApp storage in an enterprise environment.Knowledge of NetApp hardware and general NAS/SAN principles .Understanding of VMware integration with NetApp.Strong troubleshooting and incident management skills.Experience working to SLAs and established IT service processes.Benefits26 days' annual leave plus public holidays and 3 flexible daysPension contributions of up to 10%Life assuranceFlexible benefits packageEmployee discountsEmployee Assistance Programme and virtual GPDon't meet every requirement? We still encourage you to apply if you have transferable IT infrastructure or service support experience. Training and development opportunities are available.TPBN1_UKTJ