Transport Administrator

About The RoleOur Transport Administrators play a vital part in the operation and the customer journey by making sure that all of our customers receive their deliveries on time, every time.You'll work closely with our central routing team and provide continual support to the Self-Employed Drivers dealing with any issues that might arise. You'll also ensure that we remain legally compliant within Transport Legislation and working time directives.Salary: £29,302.00 per annumHours: 4 on 4 off Shift Pattern working 8:00am-8:00pmJob Type: Full time and permanent contractLocation: Unit 200, Fleming Way, Crawley, West Sussex, RH10 9DFHere's What You Can Expect To Be DoingAct as the first point of contact for all Driver queries throughout the dayEnsure that all deliveries remain on schedule and support with resolving any issuesRecord any vehicle defects and ensure that no vehicles classed as ‘off-the-road' are being usedEnsure all vehicles are loaded efficiently, within legal and safety guidelinesAllocate routes to our drivers for the following dayUpdate daily reports for the Depot and log any issuesComplete licence checks for new Self-Employed DriversOrder Depot supplies when requiredIssue and report any lost or stolen fuel cardsRaising purchase order's when requiredAccurate recording of depot time sheets for all employeesSupport with performance on agreed KPI'sA Few Things About YouAn understanding of transport legislation and logistics operationAble to remain calm and focused under pressureAble to solve problems independently and with confidenceAble to communicate effectively especially via email and phonePC literate including Microsoft packages with Excel at intermediate or advanced levelA Bit About UsWe're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too.We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.Our Benefits24 days holidayAt least 5% contribution pension schemeHealthcare Cashback SchemeExclusive Staff DiscountEnhanced Maternity, Paternity and Adoption PackagesExpression of wish serviceMake a difference days (x2 fully paid charity days a year)Share-save SchemeTo see all our benefits and perks, visit our AO Benefits page.TPBN1_UKTJ