Senior Customer Service Executive

Senior Customer Service ExecutiveC£33,000Carlisle, CumbriaMC Technical Recruitment is currently looking to recruit a Senior Customer Service Executive on behalf of our client, a growing energy solutions business based in Carlisle.This role will involve managing customer complaints from start to finish, drafting clear communications, and working with teams across the business to resolve issues and improve the customer experience.As a Senior Customer Service Executive, you will be responsible for:Own and manage the end-to-end complaints process, ensuring cases are logged, investigated and resolved within agreed timescalesDraft clear, accurate and empathetic customer communications, tailoring tone and content to the audienceIdentify trends and root causes within complaint data, feeding insights back to improve processes and reduce recurrenceWork cross-functionally with internal teams to resolve issues quickly and keep customers informed at every stageMonitor response times and ticket volumes, reporting on performance and flagging risks to the businessOther duties as requiredTo be considered for this role you should have:Proven experience in a complaints management, customer service or communications roleExcellent written and verbal communication skills, with the ability to handle difficult conversations professionallyStrong analytical mindset with the ability to interpret data and spot trendsHigh attention to detail and strong organisational skills, able to manage multiple cases at onceA collaborative approach, comfortable working with colleagues across different departmentsThis is an exciting opportunity to join a leading business with huge growth potential.The offer:The package on offer for this role includesA salary up to £33,000 depending on experienceHolidaysPension SchemeOther benefitsTo apply:If you are interested in this role please apply via the link below or contact Machaela at MC Technical Recruitment on 01489533030 / for a confidential chat.TPBN1_UKTJ