Technical Business Analyst ServiceNow/Business Continuity & Incident Management

Description Purpose of the Job: The Technical Business Analyst is a pivotal role in the team. The role holder will be partnering with our business stakeholders, vendors and technology team to ensure that our portfolio of Business Continuity and Incident Management applications is developed and managed in line with both Business and Technology strategies. Responsible For: Building effective relationships with Business Stakeholders, in particular the Product Owners within Business Continuity and Incident Management Understanding BCIM strategy and vision and how this aligns with wider BRR function objectives Understanding GFT priorities/strategy and participating in relevant workstreams to embed these into the team Ensuring our portfolio of global BCIM applications is developed and maintained in line with these strategies (The majority of current BCIM applications are SaaS and hosted on ServiceNow) Completing work related to Technology Controls, supporting the ITSO in ensuring the portfolio of BCIM applications meets these controls Managing the relationship between BCIM Technology and other IT teams within the bank to support our core deliveries Meeting with our vendors when necessary to support our core deliveries and inform our product roadmap Creating user stories to be added to our BCIM backlog Mentoring and coaching the junior BCIM POD team members, helping them to gain the skills and understanding required to fulfill their role in the team Using ServiceNows Strategic Planning Workspace SPW to oversee the work to be completed by the team, making sure tasks and milestones are met ESSENTIAL CANDIDATE REQUIREMENTS (XP, skills, competencies etc.) Essential XP of working in a Global Technology organisation, overseeing product development and management, ideally in a Business Analyst or Technical Business analyst role Exceptional relationship management skills and XP required. A proven history of managing stakeholders at all levels of a Global organization. Excellent communication skills, both written and verbal. The ability to explain technical concepts to business stakeholders and vice versa The ability to understand complex business processes and how applications can be configured to support these processes XP of working in Agile teams XP of creating high quality user stories Desirable Understanding of processes around technology delivery and management (including governance and controls) Knowledge of the ServiceNow platform ServiceNow Administrator certification Skillsoperational resilienceOps ResOpsResIncident ManagementBusiness ContinuityServiceNowriskresilienceJob Title: Technical Business Analyst ServiceNow/Business Continuity & Incident ManagementLocation: Sheffield, UKJob Type: ContractTrading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.TPBN1_UKTJ