Head of Sales & Customer Experience | Chawton, Hampshire | £DOE

Are you an experienced sales and customer-focused leader looking for a role where you can make a real impact?Head of Sales & Customer Experience | Chawton, Hampshire | Temporary, with potential to become permanent | Hourly rate dependent on skills and experience This is an exciting opportunity to join an established publishing organisation with a strong reputation for producing accessible, engaging resources for the Christian community. Youll play a key role in driving commercial growth, developing customer relationships and leading a small Customer Care team.The RoleYoull take ownership of sales income targets, developing and delivering initiatives that increase revenue and customer engagement. Working closely with the wider Leadership Team, youll bring together sales, customer experience and market insight to identify opportunities and strengthen the organisations position in the marketplace.Key responsibilities will include:Developing and delivering sales strategies and initiatives to grow income and customer numbersLeading, coaching and supporting the Customer Care team, setting objectives and improving performanceDeveloping relationships with existing and prospective distribution partners and trade customersIdentifying new sales opportunities, including opportunities for overseas growthUsing market and competitor insight to identify new opportunities and potential product linesMonitoring customer experience and ensuring consistently high service standardsCreating engaging marketing copy to promote products and increase customer demandSupporting wider marketing, PR and external eventsAbout youYoull be an experienced sales or sales marketing professional with a strong track record of generating income and managing projects against commercial targets. Youll bring excellent leadership, communication, negotiation and organisational skills, together with a creative, proactive and commercially minded approach.Experience of CRM systems and line management is important, as is the ability to work independently while collaborating effectively across a small organisation. You will ideally have experience in digital marketing and be comfortable across related systems and platforms.Knowledge of the Christian liturgical year and Catholic Church would be advantageous.The TermsContract: Temporary initially, with the possibility of becoming permanent Hours: 22.5 hours per week, worked over a minimum of three days Location: Chawton, Hampshire (occasional trade visits / attendance at trade events) Rate: Hourly rate dependent on skills and experienceIf youre an experienced sales leader looking for a flexible opportunity where your commercial expertise can make a genuine difference, wed love to hear from you.TPBN1_UKTJ