Workplace Technology Manager

Are you ready to make your mark in the world of Formula 1?At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview: We are looking for a Workplace Technology Manager to join our IT team. Reporting into the Associate Director of IT, this role will be responsible for ensuring that workplace technology services across 40 Broadway are reliable, resilient, fit for purpose, and deliver an outstanding user experience.Main Duties and Responsibilities:Own the end-to-end delivery and support of workplace technologies at the facilityEnsure reliable, secure, and scalable operation of workplace systems, working closely with infrastructure and security teamsManage lifecycle of assets, including standards, procurement, deployment, and refresh cyclesLead incident and problem management for end-user services, driving root cause analysis and service improvementWork with the technical Team Managers to coordinate cross-functional teams and matrix-managed engineers to deliver projects and day-to-day service operationsIdentify and analyse business needs, providing recommendations on how IT solutions can address these effectivelyDeliver high-level support to VIPs and Executives, ensuring exceptional serviceChampion user experience by gathering feedback, analysing usage data, and continuously improving servicesCollaborate with business stakeholders to ensure all IT requirements are captured and understoodOversee vendor relationships, contracts, and service performance for workplace technology providersRespond to security incidents promptly, escalating to the Information Security team as required, while safeguarding the environmentContribute to user training and documentation: offering guidance, training, and support to end-users on how to use systems and IT tools effectivelyDrive adoption and change management for new tools and platforms, including communications and trainingWhat Are We Looking For? Personal QualitiesIn this role it is essential that you are:Significant experience managing workplace technology, IT operations or end-user technology services.Strong understanding of IT service management principles and operational governance.ExperiencePrior to the role it would be essential that you have:Experience coordinating multiple technical teams in a matrix environmentExcellent stakeholder management and communication skills.Experience supporting high-availability operational environments.Some desirable experience that you may bring to the role:Experience in large campus, broadcast, media or event-based environments.Experience with workplace technology transformation programmes and office relocations.QualificationsNot essential to be successful in the role but you may also have the following qualifications:ITIL certification or equivalent service management experience.Career Progression - Where Can You Go Next?Your next steps in your career could include moving into operational leadership, product and service ownership, or architecture and strategy teams.Why join the force behind the sport?Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:Private Healthcare scheme Dental Care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices Subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure Opportunities to develop and request training for your role via our in-house Learning and Development team Discount on F1 merchandise Discount at F1’s experiences including F1 Arcade and F1 Drive Perkbox benefit portal and moreRecruitment Fraud Warning: We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to [email protected]: CorporateSummaryLocation: LondonType: Full time