Senior Service Engineer

Senior Service Engineer - Electronic Security SystemsJob Summary• Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.• Perform reactive service visits as required to meet contracted customers service level agreements.• Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.• Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.• Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.• Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.• To be available for standby on a call out Rota, as required within the team.• As the business grows manage and mentor service engineering teamSkills• Strong diagnostic and problem-solving skills.• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).• Excellent communication and customer service skills.• Ability to work independently and as part of a team.• Good time-management skills.• Able to identify and solve problems independently.• Have a professional and positive attitude when dealing with customers.• Complete detailed work reports accurately and in good time.Knowledge & Experience• Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.• Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.• Experience with IP-based security systems, networks and security systems software applications.• Relevant industry and manufacturing training is favorable.• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable.Role Specific skills• BS7858 Security Screening• Enhanced Disclosure & Barring Service (DBS) check• SC Clearance is favorable• Full, clean driving license• Right to Work in the UK• Participate in a 24-hour emergency call out Rota system• Some work away from home