Contact Supervsior

Family contact Supervisor - Cardiff

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Zero Hours Contract - Mainly Weekdays 3-6pm and weekends

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Contract: This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.

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Qualifications

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NVQ Level 3

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Heath and Social Care

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Social Work

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Early Years Care and Education

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BTEC Level 3

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Heath and Social Care

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Children and young Peoples Workforce

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Apprenticeship Level 3

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Childrens Care, Learning and Development

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CACHE Level 3

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Children and Young Peoples workforce

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Specialist support for Teaching and Learning in schools

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Teaching Assistant

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Pearson Edexcel Level 3

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Heath and Social care

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Degrees (BA, MSC)

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Childhood and Youth Studies

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Social Work

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Social Care

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Social Studies

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Social Work and Welfare Studies

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Family Wellbeing

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Psychology

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Counselling

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Social Care and Criminology

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Social Welfare and Community

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Education

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Early Years Education

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Education and Professional Studies

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Working with Children and Families

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PGE

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Are you passionate about making a real difference in the lives of children and families?
\n An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor.

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As part of our dynamic, child-focused team, youll play a vital role in supporting and supervising family time between children and their birth families both in our centres and out in the community. This is a rewarding, hands-on role where every day youll be helping to build safer, more positive family connections.

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What Youll Be Doing

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• Coordinating and supervising family contact sessions in a safe, supportive environment
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• Observing and recording sessions with accuracy and professionalism
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• Liaising with social workers and escalating any safeguarding concerns promptly
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• Transporting and escorting children and young people to and from contact sessions
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• Writing clear, factual reports within set timescales
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• Attending planning meetings, reviews, and training sessions
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• Following Swan Familys safeguarding policies at all times
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What Were Looking For

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Were seeking empathetic, reliable individuals who are:

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• Passionate about supporting children and families
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• Excellent communicators, able to remain calm and non-judgemental
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• Skilled in observation and confident in report writing
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• Able to manage challenging situations with sensitivity and professionalism
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Essential:

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• NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
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• A valid DBS check for working with children and adults (we can help you apply if needed)
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Desirable:

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• A full UK driving licence and access to your own car
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Why Join Swan Family?

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At Swan Family, we believe in doing work that matters. Youll join a supportive, creative team with a strong commitment to being excellent corporate parents. Well provide ongoing training, professional development, and the chance to make a genuine impact every single day.

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How to Apply

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If you meet the essential requirements and share our passion for helping families, wed love to hear from you!

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Application Questions:

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• Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce?
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• Do you have a current DBS on the update service?
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• Do you drive and have access to your own car?
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Work Location: In person

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Job Types: Zero Hours Contract

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Benefits:

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• Company pension
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Work Location: In person

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