Field Engineer (MFD)

Job Title: Field Service Engineer? Salary: Competitive + car? Contract : Permanent, Full Time? Location: Fife? Role Grade: 3BWho are we:Agilico Workplace Technologies is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements.We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us.Due to our continued success, we are looking to employ an experienced service engineer to cover the Scotland.Service Engineer - The Role:The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude.Key responsibilities include, but are not limited to:Service, repair & install various types of photocopier equipment, which may require connecting to the clients network in accordance with the Mandatory Call Procedure.Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.Maintain customers equipment and devices to the highest standards to achieve individual KPIsMaintain and manage car stock as/when neededUnderstand and account for the Health & Safety risks involved when repairing machines.Assist with workshop and warehouse activity as/when requiredSuggest improvements to the Company's systems, practices and procedures wherever possible.Experience & Skillset:3 years of field photocopier service experienceAbility to work on a client's network, along with troubleshooting experience for print/scan and other utilitiesFull UK Driving License essentialExcellent communication skillsDBS check required upon commencing employmentBenefits:?23 days holiday plus bank holidays, rising to 28 daysStakeholder pension schemeBenefits hubHealthcare cash planCycle to work schemeCSR Volunteer Day?Life AssuranceReferral bonusesComprehensive EAP schemeFlexible working arrangementsIf you feel this role fits your skillset, experience, and personal development goals, then we would love to hear from you!TPBN1_UKTJ