Student Services Administrator

Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - Fixed Term until April 2027 To work flexibly to provide a comprehensive customer service and administrative function for the College. Key Responsibilities To deliver a high standard of customer service and administrative support for the College in line with the service outlineTo ensure that the Student and College Service is of a high quality and fully meets the needs of the customersTo promote the provision of the Student and College Service to all usersTo develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)To ensure the college switchboard is manned at all times and maintaining outstanding level of serviceTo monitor administration requests and complete timelyTo assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and complianceEnsure continuous development and improvement of personal professional knowledgeAny other duties of a similar level of responsibility may be required.Skills, Knowledge and Expertise Qualifications Essential Criteria Educated to a minimum of level three qualificationMinimum of level two English and maths qualificationsHow Identified: Application Experience Essential Criteria Customer service skills and experienceAdministration skills and experienceExperience of being multi-skilled and working flexibly in order to respond to changing prioritiesHow Identified : Application Specialist Knowledge Essential Criteria Knowledge and understanding of the college business (e.g. structure, curriculum)Knowledge of administrative, customer service and quality standardsAbility to work with learners and understand the issues facing different groups of learnersKnowledge of college systems and processesHow Identified : Application IT Skills Essential Criteria Advanced user of Microsoft Office 365Ability to use technology to generate information and improve efficiencyHow Identified : Application About Hopwood Hall STAFF BENEFITS Career average pension schemeFree gym membership at our Middleton Campus Sports ArenaPurchase loans for computers and bikesStaff discount at the Colleges Riverside Salon, Sports Arena and Holiday ClubsOn-site nursery (Rochdale Campus)Credit union for savings, low cost loans and life assuranceFree on-site parkingOn-site Dog Kennels (spaces not guaranteed)An electric and hybrid car salary sacrifice scheme (with charging points on site)A cycle to work schemeDiscounted public transport ticketsGenerous holiday entitlement (Teaching staff: 53 days, Business Support staff: 35 days (From 1st August 2026) plus bank holidaysChristmas/New Year closure and the opportunity to buy additional holidaysTwo Health and Wellbeing days per yearSubsidised bistro and refectoryWe are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester. We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process. We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies). This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.TPBN1_UKTJ