2nd Line Support Technician

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career.You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.Location: Morley, LeedsHours: Monday to Friday, 8:45am - 5:15pmFully Office BasedSalary: Up to £30,000 DOETraining & Career Development OpportunitiesWhy Join?Exposure to a diverse range of technologies and client environmentsOngoing training and career development opportunitiesSupportive and collaborative team cultureOpportunity to strengthen your cloud, networking, and infrastructure skillsVaried workload where you'll genuinely make an impactThe RoleAs a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required.You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.Key ResponsibilitiesProviding 2nd line technical support across desktop, server, and cloud environmentsTroubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and IntuneSupporting Windows Server environmentsDiagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routingManaging support tickets and system alerts through the helpdesk platformKeeping customers informed with clear and professional communication throughout the resolution processEscalating more complex incidents to senior engineers when requiredMaintaining accurate documentation and ticket updatesWhat We're Looking ForEssentialPrevious experience working within a Managed Service Provider (MSP) environmentMinimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support roleStrong Microsoft 365 administration and support experienceExperience supporting Windows Server environmentsNetworking knowledge including VPNs, VLANs, switching, routing, and firewall conceptsExcellent troubleshooting and problem-solving abilitiesStrong communication and customer service skillsAbility to prioritise workload and manage multiple support requestsDesirableExperience with Azure servicesIntune and Endpoint Management knowledgeExposure to backup and disaster recovery solutionsRelevant Microsoft or networking certificationsPlease note: Due to the nature of the client environment, previous MSP experience is essential for this role.Interested?Apply via Manpower today or contact:Arsalan Mohammed 07484 071022 / 0113 243 8871If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ