Voice Services Manager

Voice Services Manager University in the East Midlands£50-56k | Permanent | HybridWe are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services.This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate.The Role You will:Lead the strategy and roadmap for enterprise voice servicesOversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephonyLead the migration from on-premise telephony to modern cloud-based solutionsProvide technical expertise across SBCs, VoIP, Direct Routing, dial plans and PSTN/SIPEnsure service resilience during critical periods including ClearingManage suppliers, contracts and an operational budget of c.£250kLead and develop a small specialist Voice teamDrive continual improvement, security, governance and service performanceAbout You We're looking for an experienced voice/telephony professional with:Strong enterprise voice and telephony experienceExperience with Microsoft Teams Telephony and/or Cisco WebexKnowledge of SBCs, VoIP and Teams Direct RoutingProven technical leadership and people management experienceExperience managing suppliers and complex IT servicesStrong stakeholder management and problem-solving skillsHigher Education experience and ITIL/Microsoft/Cisco certifications are desirable.TPBN1_UKTJ