Service Transition Manager

Service Transition Manager

Bristol

£45,000 + company bonus

We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol.

Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager to take ownership of end-user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption-free change.

Acting as the single point of accountability across delivery, operations and business leadership, youll shape ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live.

Key Responsibilities:

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• Build and deliver transition and business-integration plans.
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• Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
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• Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre-go-live.
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• Manage ELS and formal transition into BAU support.
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• Integrate new technologies and managed-service vendors into the operational ecosystem.
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• Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.
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What You Bring:

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• Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
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• Strong ITIL knowledge across Service Transition, Service Operation and Change Enablement
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• A track record delivering operational readiness, ELS and BAU handovers in enterprise IT
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• Excellent stakeholder engagement and influencing skills
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• Strong planning, organisation and problem-solving abilities
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• Experience creating and maintaining project plans and transition artefacts
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• A proactive approach to risk management, quality delivery and continuous improvement
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Successful applicants can expect a salary of circa £45,000, as well as a company-wide bonus scheme, pension, 25 days holiday and opt-in healthcare benefits.

Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.

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