Account Handler

Account Handler (Specialty/Contingency Insurance) – £40K-50K (DoE) – City of London (3 days)

A specialist insurance broker based in the City of London, operating within a niche segment of the Lloyd's market. The business places cover across UK and international markets for a range of specialist, risk-specific classes.

Job Purpose:

Act as intermediary between internal business producers and Lloyd's and Company insurance markets, managing the insurance placement process from initial quote requests through to policy completion and ongoing servicing of international broking operations.

Key Responsibilities:

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• Receive and evaluate incoming insurance enquiries, conducting risk research and analysis
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• Prepare quote slips incorporating risk details and coverage requirements, coordinating with placing brokers
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• Receive terms from placing brokers and distribute quotations to clients/retail brokers
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• Create MRC (Market Reform Contract) slips post-bind and load onto the relevant placing platform
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• Liaise with underwriters to obtain stamps and approvals on documentation
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• Coordinate with processing team for accurate system loading and transaction records
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• Handle policy endorsements and provide ongoing client and broker support
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• Maintain comprehensive client and policy records
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• Assist with claims processes where required
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Required Skills:

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• Strong understanding of insurance principles and market practices
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• Knowledge of specialist/contingency insurance products and London Market procedures
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• Excellent communication skills and attention to detail
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• Ability to manage multiple priorities and work under pressure
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• Proficient in Microsoft Office and standard insurance software systems
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• Professional insurance qualifications (CII/ACII) desirable
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Performance Expectations:

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• Deliver timely service and manage multiple client priorities effectively
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• Demonstrate a high level of accuracy and attention to detail in all documentation and policy administration
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• Demonstrate clear written and verbal communication in all internal, client and market interactions
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• Ensure compliance with FCA regulations, company policies, and Lloyd's market practices
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• Maintain professional relationships with internal broking teams, business producers and insurers
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• Support business operations and process improvement initiatives
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• Undertake additional duties as reasonably required
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Position Details:

Location: 3 days a week in the City of London, remainder home-based

Start Date: ASAP

Salary: Up to £50,000 (DoE)

Professional Development: Support for CII qualifications provided

Benefits: Bonus, Private Healthcare, Death in Service