Assistant Director of Property Services

Wandle is seeking an experienced property services leader to oversee responsive repairs, mechanical and electrical services, major works, planned investment, and damp and mould.

Founded in 1967, Wandle provides around 7,500 homes across south London. Its vision is to deliver “Homes to be proud of and services you can trust”, supported by a corporate strategy focused on Right Homes, Right Services and Right Support.

This is an opportunity to help shape Wandle’s future property services model, improve performance and develop a more connected, accountable and customer-focused service.

The role

You will provide strategic and operational leadership across the property function, supporting teams to deliver safe, reliable and high-quality services.

Working as part of the senior management team, you will provide strategic and operational leadership across the property function. You will ensure full compliance with relevant health and safety legislation and regulatory standards, while creating a culture focused on quality, accountability and customer outcomes.

A key priority will be ensuring that Wandle has a clear understanding of the condition and performance of its homes. You will use data, customer insight and cross-organisational intelligence to shape investment priorities, improve services and make the best use of available resources.

You will also lead the effective management of contractors and supply chain partners delivering safety-critical and high-value services, ensuring strong performance, quality, value for money and positive outcomes for customers.

Key priorities

You will:

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• Lead repairs, M&E, major works, planned investment, damp and mould, and property compliance.
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• Ensure services meet all relevant statutory, regulatory and health and safety requirements.
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• Manage complex, high-value and safety-critical contracts.
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• Use data, budgets and customer insight to inform investment and service decisions.
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• Improve customer satisfaction, efficiency and value for money.
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• Work across housing, customer experience, legal and strategic asset management.
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• Lead organisational and cultural change.
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• Develop teams by providing clarity, guidance and support.
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• Work with customers through Wandle’s repairs customer panel and other engagement forums.
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• Contribute as a collaborative member of the senior management team.
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About you

You will need strong experience in at least one major property discipline, such as repairs or planned investment, together with the breadth to lead the wider function.

You will be an inclusive people leader who can support teams through change, address performance issues fairly and build effective relationships with customers, colleagues and partners.

You will bring:

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• Senior leadership experience in property services, housing asset management or a related field.
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• Knowledge of repairs, investment, M&E, compliance or another core property area.
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• Experience managing complex contracts and supply chain partners.
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• A record of supporting structural, cultural or service change.
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• Strong analytical, financial and communication skills.
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• Experience working with customers, committees or boards.
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• A relevant professional qualification such as CIH, RICS or CIOB, or equivalent experience.
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This role offers the opportunity to improve service quality, customer satisfaction and operational performance across a broad property portfolio.

For more information please reach out to Luke Joy at Neemar Search [email protected].

Our Commitment to Inclusion

Wandle is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.