General Manager

Five Star Catering is looking for an experienced General Manager to lead the food and beverage operation at the Copper Box Arena. This is a major venue with a capacity of 7,500, nine permanent kiosks, seven pop-up areas and a large operational team delivering across a busy calendar of events.

The role requires someone commercially strong, operationally confident and comfortable managing a complex venue with multiple stakeholders.

The Role

You will take overall responsibility for the venue’s catering operation, including:

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• Leading and developing a team of up to 70 staff
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• Managing financial performance, budgets and P&L
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• Driving revenue, controlling costs and improving profitability
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• Managing key client relationships, including GLL, LLDC, London Lions and Pulse
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• Overseeing nine kiosks, seven pop-up areas and all event-day logistics
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• Working closely with the Kitchen Manager to develop and improve the food offer
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• Ensuring high standards of service, compliance and operational delivery
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• Working alongside the Staffing Manager, Recruitment Manager, HR team, Kitchen Manager, Floor Managers and Team Leaders
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• Reporting into and managing expectations across Five Star Catering
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You will need:

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• Strong experience managing a large food and beverage operation
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• A clear understanding of P&L, labour costs, stock control and commercial performance
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• Experience leading large, multi-level teams
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• The ability to manage demanding clients and maintain strong working relationships
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• Confidence operating in a fast-paced events, hospitality or venue environment
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• A practical, flexible approach and the ability to stay on top of multiple priorities
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• Strong leadership, communication and problem-solving skills
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How to apply

Please send your CV and a short introduction outlining your relevant

experience to [email protected]

Applicants must have the legal right to work in the UK.