2nd Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2 Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1 Line team. This is office based 4 days a week with the option to WFH on Friday's.What you'll do\n

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• Resolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.
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• Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.
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• Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.
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• Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.
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• Coach 1 Line engineers and share technical knowledge.
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What we're looking for\n

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• 3+ years' commercial IT support experience, ideally within an MSP.
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• Strong Microsoft 365, Windows Server and Active Directory knowledge.
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• Experience with Intune, Entra ID and networking (VPNs, firewalls, routing).
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• A structured troubleshooting approach and excellent customer service skills.
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Why join us?\n

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• Independent, technically led business with no private equity ownership.
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• Clear progression to 3rd Line and Projects as they grow.
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• Vendor training and funded certification.
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• Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
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• Modern equipment and a supportive, collaborative team culture.
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If you're looking for a role where you'll build your technical skills, work on varied technologies and have genuine opportunities to progress, we'd love to hear from you!