Application Support Engineer - Microsoft 365

Application Support Engineer \n

We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.

\n

The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.

Key Responsibilities 1. Customer Onboarding & Implementation \n

\n
• Support initial setup of client environments, including user accounts and site configurations.
\n
• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
\n
• Act as liaison between clients and development teams to escalate and resolve issues.
\n
• Advise on Microsoft 365 tenancy best practices.
\n
• Assist with data import into SharePoint, resolving any issues that arise.
\n
• Execute PowerShell scripts for bulk changes across customer environments.
\n

2. Technical Support & Automation \n

\n
• Serve as an internal escalation point for 1st Line Support queries.
\n
• Collaborate with the Support team on resolving complex Microsoft 365-related issues.
\n
• Automate routine or repetitive tasks to improve operational efficiency.
\n

3. Documentation & Knowledge Management \n

\n
• Maintain internal knowledge bases and troubleshooting documentation.
\n
• Ensure accurate recording of client tenancy configurations and technical notes.
\n

Key Requirements \n

\n
• Strong client service orientation and attention to detail.
\n
• Ability to work independently and as part of a collaborative team.
\n
• Proven ability to perform under pressure in a fast-paced environment.
\n
• Self-starter with a proactive, hands-on approach to tasks.
\n
• Experience managing multiple concurrent projects to tight deadlines.
\n
• Excellent written and verbal communication skills.
\n
• Confident in leading meetings and presenting solutions to clients.
\n
• Solid analytical and troubleshooting skills.
\n

Essential Experience \n

\n
• Microsoft SharePoint – Advanced understanding of site configurations and permission management.
\n
• Microsoft Entra ID – Experience with identity and access management and tenant setup.
\n
• PowerShell – Proficient in scripting and task automation.
\n

Desirable Knowledge \n

\n
• Microsoft Exchange Online
\n
• Microsoft Purview
\n
• Microsoft Teams
\n
• Microsoft Copilot
\n

Benefits \n

\n
• 25 days annual leave + public holidays + your birthday off
\n
• Professional development opportunities
\n
• Private medical insurance
\n
• Dental insurance
\n
• Life assurance
\n
• 3 days office based - Manchester City Centre Office
\n

Interested? Please Click Apply Now! Application Support Engineer - Manchester - Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.