Director, Systems Operational Excellence, EMEA

What you will do1. This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, andmarket needs2. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-endoperations in Systems business by developing roadmap, providing support and managing processimprovement & enhancement through strategic initiatives to deliver Revenue Growth, MarginsExpansion, Cash Improvement, Service Linkage, risk management and project management capability.3. Act as business champion, subject matter expert, and escalation point to provide support to Systemsoperations team to drive and maximize the adoption and effectiveness of standard processes and toolswith change managementHow you will do it 1. Lead Systems Operations Excellence for the region to achieve operational and functional excellencewith enhanced Business Productivity and Customer Experience & Satisfaction throughstandardization/simplification of tools, reports, processes, and operating procedures2. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operationsin short, mid and long terms.3. Develop, manage coordination and implementation of designated performance improvementinitiatives and process standardization programs, to drive profitability and operational excellencewithin the System (Installation) function.4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities acrossthe region and ensure appropriate improvement actions are in place.5. Develop and drive a continuous improvement culture within operational delivery teams, focus oninstallation to drive safety, quality, cost and delivery6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure allinternal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions arein place reduce/offset risk.7. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination,implementation, and delivery of strategic initiatives8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance9. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment 14. Own Systems operational and financial metricsWhat we look for1. Minimum of 10 years’ experience in a leadership or operations management role ideally in aconstruction2. Six Sigma / Lean certified3. Strong Project management skills4. Change management experience in a dynamic environment5. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.6. Experience of managing/working with a wide variety of stakeholders7. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.8. Performance driven with strong performance management to drive continuous improvement, takingthe initiative and resolving problems9. An ability to influence and gain credibility quickly across a diverse business10. Ability to work across and progress multiple projects/initiatives simultaneously11. Good analytical, process driven and problem solving skills, using data to find issues and solutions12. Efficiency in managing priorities and adapting quickly to change13. Exceptional oral and written communication skills14. Demonstrated Customer Service mindset.Additional· Build a Performance Cultureo Building Effective Leaderso Empowering the Organizationo Coaching and Developing Talento Energizing the Organizationo Customer Focuso Inspiring Bottom-Up Innovation· Drive Operational Improvementso Digital Leadershipo Driving Execution and Resultso Driving Buy-Ino Leading Change· Create Growth Platformso Entrepreneurshipo Financial Savvyo Business Savvyo Operational Decision Makingo Global Savvyo Establishing Strategic Clarityo Cultivating Networks and PartnershipsSummaryLocation: London-London-UKType: Full time