Council Tax Officer

Council Tax OfficerContract Type: Fixed Term ContractContract Duration (Fixed Term): 2 yearsFull Time/Part Time: Full TimeJob Location: Horncastle, SpaldingSalary Range: £25,947.47 - £26,782.24 annumClosing Date: 25/08/2026Help local people, solve real issues, and build a rewarding career in public service.About the RoleWe are looking for a friendly, motivated and customer-focused Council Tax Officer to join our busy Revenues team. This is an excellent opportunity for someone who enjoys helping people, solving problems and making a positive difference to the local community.You do not need previous Council Tax experience to apply. Full training will be given, and we will support you to develop the knowledge, confidence and skills needed to succeed in the role.What you will be doing:Helping residents with Council Tax enquiries by phone, email, online and face to face.Listening carefully, understanding individual circumstances and helping people find the right information or next step.Looking into account issues, changes in circumstances, discounts, exemptions, payments and recovery queries.Working accurately with information and records, while respecting confidentiality and data protection.Supporting the team to provide a helpful, fair and reliable service to residents.About YouWe are looking for someone who is a genuine people person who is approachable, patient and able to communicate clearly with residents from all backgrounds. You will be good at solving issues, willing to ask questions, and able to stay calm and professional when dealing with sensitive or challenging situations.The right person will be organised, willing to learn and interested in public service. If you enjoy working as part of a team and want a role where your work helps local people every day, we would like to hear from you.Training and SupportFull training will be provided, including support to understand Council Tax legislation, local procedures, customer service standards and the systems used by the team. You will be supported by experienced colleagues while you build your knowledge and confidence.Why Join UsThis is a chance to develop a career in local government while doing meaningful work for the community. Every day, you will help residents understand their Council Tax, resolve issues and access the support or guidance they need.Essential requirements:Experience of working in a similar customer focused role.Strong written and verbal communication skills.Excellent attention to detail and accuracy.Ability to manage a varied workload and meet deadlines.Confident using IT systems, databases and Microsoft Office.Ability to remain calm and professional when dealing with difficult or vulnerable customers.A commitment to delivering excellent public service.A good standard in Mathematics and English.About UsPSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services.Company CultureAt PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.What do I get in return:Local Government Pension Scheme - With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.Annual Leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.Hybrid Working - Coming together and learning from each other is important. Through hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone.Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.Employment Policies - Including gender neutral Family Parental leave policy and time off provisions to support those special and challenging moments in our employees' lives.Career Progression - Opportunities for professional growth and development.Apply NowIf you are interested in this role, we would welcome your application.PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.TPBN1_UKTJ