Governance and Assurance lead

Assurance & Governance Lead London | Hybrid Working Up to 90,000 + Bonus + Excellent BenefitsLead Governance. Strengthen Controls. Drive Operational Excellence.We’re partnering with a leading Global Insurance Broker to appoint an Assurance & Governance Lead into a highly visible role within the Operations Controls function. This is a fantastic opportunity for an experienced governance or assurance professional looking for a broad, people-led role with real ownership, leadership responsibility and exposure across critical operational control activities.This is less focused on pure risk and regulatory advisory, and more centred around operational assurance, governance oversight, controls effectiveness and team leadership — ideal for someone with transferable insurance, operations controls, delegated authority or assurance experience. The Opportunity This is a broad and varied leadership role with line management responsibility and oversight of a diverse control and governance agenda, including:Leading governance and assurance activity across operational controlsOversight of Quality Assurance, Customer Documentation, Contract Management and Standard Operating Procedures (SOPs)Managing activities relating to Overseas Offices, Brexit model oversight, action tracking and assurance reviewsCoordinating and overseeing internal and external audits, including SOX, CASS and Coverholder auditsProviding oversight of Delegated Authority controls and assurance testing programmesLeading communications and outcomes testing, customer feedback reviews and governance reportingSupporting continuous improvement of control frameworks, processes and operational standardsManaging and developing a team, providing leadership, coaching and direction across key control activities What You’ll Be Doing Embed and enhance governance frameworks and assurance processes across the functionDrive oversight and control effectiveness across multiple operational workstreamsLead assurance reviews, monitor actions through to completion and ensure robust governance reportingCoordinate audit activity and act as a central point of oversight for control-related reviewsPartner with stakeholders across operations and the wider business to improve customer outcomes and strengthen controlsSupport and challenge teams to ensure consistency, quality and adherence to agreed standardsPlay a key role in shaping a strong controls environment while managing a broad and evolving remit About You We’re keen to hear from professionals with experience in areas such as:Assurance, Governance or Operational ControlsDelegated Authority OversightQA / Quality Control / Customer Documentation governanceAudit coordination or assurance testingInsurance Operations, Conduct or Controls functionsTeam leadership or line management experienceYou’ll bring:Strong governance and assurance experience in insurance or financial servicesA practical, hands-on approach to operational controls and continuous improvementExperience coordinating audits, assurance reviews and governance reportingConfidence managing stakeholders and providing challenge where neededLeadership capability, with experience managing people and overseeing delivery across multiple activitiesA pragmatic, organised and solutions-focused approach Why Join? Broad, visible leadership role with real ownershipOpportunity to lead and shape a growing controls functionDiverse remit spanning assurance, governance and operational oversightStrong hybrid flexibilityExcellent long-term career potential within a global brokerIf you enjoy improving controls, leading teams and bringing structure and assurance to complex operations, this is a genuinely exciting opportunity to make an impact.