Customer Service & Scheduling Coordinator

We are seeking a proactive, well-organised Customer Service & Scheduling Coordinator to join our busy and friendly team. This is a temporary position with the possibility of becoming permanent for the right candidate. The role is dynamic and varied, playing a key part in ensuring the smooth day-to-day running of the office while delivering outstanding customer service.

You will be responsible for coordinating schedules, managing customer bookings, and supporting general front-of-house operations. The ideal candidate is confident, adaptable, and thrives in a fast-paced environment.

Hours of Work

Monday - Friday, 9am to 5pm

Responsibilities:

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• Computer-based scheduling and diary management
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• Planning and organising vehicle routes efficiently
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• Booking customer treatments and managing appointments
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• Handling customer enquiries via phone, email, and live chat
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• Managing customer accounts and processing payments
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• Providing consistently high-quality customer service
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• Supporting general receptionist and front-of-house duties
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Requirements:

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• Strong computer skills with a confident and professional telephone manner
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• Excellent communication and customer service skills
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• Able to work calmly and efficiently under pressure
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• Confident working independently and using initiative
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• Professional and comfortable interacting with people at all levels
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• Strong problem-solving skills with a proactive mindset
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• Highly organised with excellent time management and prioritisation skills
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• Flexible and adaptable to changing priorities
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• Quick to learn new software systems and geographical areas based on postcode
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This role would suit someone with a positive attitude, strong organisational skills, and a genuine commitment to delivering excellent service.