End User Computer Senior Specialist - EUC

Make an impact at the heart of modern endpoint management, with Intune at the centre of how you design, deliver and optimise secure Microsoft device solutions for customers.You will have strong experience delivering Intune, Autopilot and modern endpoint management projects in a Professional Services organisation, consultancy or other customer facing scenario.Youll balance reactive ticket work with proactive project delivery, switching priorities confidently while keeping service, quality and outcomes front and centre.This is a hybrid role, with travel once a week to our Meppershall site and occasional customer visits after you have completed your training.As well as strong technical experience you will have a collaborative working style, be comfortable engaging with customers and be able to demonstrate you are a strong team player. This role is external facing and is part of our professional services team, any experience of pre-sales would also be advantageous.Key Responsibilities: Intune Design and deliver Intune based endpoint management solutions across Windows, iOS, Android (mobile) and MacOS, AvD and W365Lead customer workshops, discovery sessions and design engagements focused on modern endpoint strategyBuild and optimise Autopilot, provisioning workflows, configuration profiles, compliance policies and security baselinesDesign and implement device compliance, identity-driven access and Zero Trust aligned controlsTroubleshoot complex endpoint issues and act as a senior escalation point for device, policy and configuration challengesDevelop governance frameworks for device lifecycle, patching, application deployment and operational excellenceProduce high-quality documentation, design artefacts and customer-ready technical deliverablesCollaborates with the Sales and commercial teams to contribute to commercial proposals on solution designs.Key Experience Strong experience delivering Intune, Autopilot and modern endpoint management projects in a Professional Services organization, consultancy or other customer facing scenario.Strong experience in Windows Powershell ScriptingDeep understanding of Windows 10/11, AvD, W365 and Mobile configuration management, security baselines and device lifecycle processesSolid knowledge of Microsoft Entra ID, Conditional Access and identity-driven device controlsSolid understanding of application deployment, packaging, Win32 apps, MSIX or enterprise app lifecycle managementAbility to troubleshoot complex device, policy and compliance issues across diverse environmentsKnowledge of Windows Update for Business, feature update rings and patch governanceStrong communication skills and confidence leading customer workshops and technical discussionsA structured, methodical approach with ownership of outcomesAbility to prioritise workloads and switch between tasks quicklyAbility to adhere to, uphold and develop processesGood documentation skillsUndertake customer MCI (FA Accelerate) workshops including W365.Advantageous, but not essential: Microsoft certifications such as MD-102, MS-102, SC-300, SC-400 or AZ-140(If you dont have these, we will help you acquire them)Experience with Defender for Endpoint, security hardening or Zero Trust architectureKnowledge of other third-party tooling such as RobopackExperience migrating from legacy tooling (SCCM, JAMF, MobileIron, Workspace ONE) to IntuneExperience designing BYOD, COPE or frontline worker device strategiesKnowledge of Copilot for M365 and Security CopilotKey KPIs Chargeable UtilisationCustomer SatisfactionTechnical Skills & Certification (Self development)What we offer 33 days holiday (including bank holidays), increasing annually up to five additional daysAnnual pay reviewsHoliday buy schemeAll-company bonus schemeDeath in service coverEmployee assistance programmeCompany pensionActive social calendarA strong focus on developing our people through structured learning, funded certifications and real career progressionAbout The CompanyIntercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92Gold Award Investors in People AccreditationEmployer of the Year 2025 - British Business Excellence AwardGold Eco Vadis rating - Among the Top 3% of Companies for Sustainability PerformanceWe select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. 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