Service Operations Manager

We are recruiting on behalf of a leading international engineering business for an experienced Service Operations Manager to join its Rail & Marine division.

Key Responsibilities

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• Lead and coordinate service, maintenance, repair, overhaul and commissioning activities.
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• Manage and develop a team of service engineers and technicians.
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• Plan resources, schedules and service activities to meet customer requirements.
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• Manage costs, profitability, spare parts and technical resources.
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• Maintain high HSE, quality and compliance standards.
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• Build strong relationships with key customers and provide technical support.
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• Resolve complex service issues and identify opportunities for renewals, upgrades and additional services.
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• Monitor KPIs and prepare management reports.
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• Support UK and international service operations and customer visits.
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Requirements

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• Degree or relevant qualification in Mechanical/Electrical Engineering or similar.
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• 5+ years' relevant technical/service experience.
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• Proven experience managing technical/service teams.
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• Strong knowledge of mechanical and electrical drive systems.
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• Excellent problem-solving, communication and customer management skills.
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• Commercial awareness and ideally experience in service sales.
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• Rail, Marine or heavy engineering experience highly desirable.
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• Full UK driving licence and willingness to travel.
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This is an excellent opportunity for a Service Manager, Technical Service Manager or Engineering Manager looking to progress within a global Rail & Marine engineering environment.