Technical Author

RR17 - Technical AuthorLocation: Hybrid/office in BristolSalary: £40,000 – £45,000 DOEOverview:First Military Recruitment are currently seeking a Technical Author on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

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• Develop comprehensive documentation that meets our internal standards.
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• Obtain a deep understanding of our products and services to translate complex product information into simple, polished, and engaging content.
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• Write user-friendly content that meets the needs of the target audience including sales, technical and operations.
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• Develop and maintain databases of appropriate reference materials, including research, usability tests, and design specifications.
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• Evaluate current content and develop innovative approaches for improvement.
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• Research, outline, write, and edit new and existing content, working closely with various departments (Sales, Technology and Operations) to understand project requirements.
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• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
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• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
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• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
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• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
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Skills and Qualifications:

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• Technical writer proven experience ideally including software development
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• Experience writing documentation and procedural materials for multiple audiences
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• Experience working with technology to improve user experience: design, UI, and help refine content and create visuals and flow diagrams
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• Proven ability to quickly learn and understand complex software
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• Firm understanding of the systems development life cycle.
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Benefits:

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• Pension 8% company contribution.
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• Insurance; Income Protection, Life, Medical and Dental (on completion of probationary period).
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• 28 days holiday per annum plus Bank holidays.
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• Travel opportunities; Norway, Singapore.
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