Claims Handler

We are recruiting for a Claims Handler – Motor & Third Party Property Damage (TPPD) on behalf of a leading specialist brand in the UK Insurance Market.

Location: York / Leeds & Colchester / Essex

The successful candidate will be responsible for delivering a high standard of claims service across a varied portfolio of Third Party Property Damage and Motor claims.

Key Responsibilities

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• Taking referrals on motor policy coverage and strategy.
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• Managing a portfolio of third party property damage claims under public liability policies with a value up to £100k.
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• Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement.
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• Managing claims from first notification to conclusion and for third party claims from pre-litigation through to final hearing or settlement.
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• Reviewing and confirming policy coverage position.
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• Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies.
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• Selecting, instructing and managing law firms and other experts where necessary including proactive indemnity and costs management.
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• Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearing.
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• Identifying fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling.
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• Developing and managing relationships with key internal and external stakeholders.
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• Taking referrals from delegated authority partners on coverage, strategy and reallocation to the internal claims team.
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• Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent.
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Key Requirements

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• Experience in handling Motor Claims, with a particular emphasis on policy coverage experience, as an insurance claims handler or within a TPA / Delegated Authority or law firm.
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• Special investigation/ fraud experience in motor claims is advantageous.
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• Previous experience in handling third party property damage claims under PL policies is advantageous.
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• Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy.
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• Sound understanding of pre-action protocols and civil litigation.
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• Demonstrable experience applying policy wording and assessing coverage/liability.
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• Background in insurance claims handling or a legal environment.
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• Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure.
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• Experience working with multiple stakeholders.
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