Lead Product Designer

Artsy is on a mission to expand the art market to support more artists and art in the world. As a Lead Product Designer, you’ll play a key role in shaping and elevating our customer experience, ensuring collectors and newcomers can seamlessly discover, follow, and purchase artworks. This role requires strategic, user-centered thinking and exceptional design craft to deliver engaging, frictionless experiences that help position Artsy as essential to people collecting art.You’ll work on complex design challenges that directly impact how people first encounter Artsy and the art world, designing experiences that move casual browsers into engaged collectors. This is an exciting opportunity to drive innovative design solutions that expand our reach beyond traditional art market participants.You will be part of Product Design, a collaborative group of designers embedded within a multidisciplinary Product organization. People in this group work as part of a team alongside Product, Data, and Engineering to drive user-centered decisions and deliver meaningful impact. Reporting to the Senior Director of Product Design, you will contribute to shaping the product roadmap, developing design solutions to high-impact problems of varying certainty—driving iterative, test-and-learn approaches in ambiguous problem spaces, while confidently accelerating toward focused outcomes in more established domains. You will also collaborate with peers to develop, evolve and continuously improve our design practice and infrastructure.Role overviewWe're looking for a Lead Product Designer to transform Artsy from a destination for existing art enthusiasts into the discovery portal for new collectors. This role combines strategic thinking with hands-on craft, sitting at the intersection of customer acquisition, brand building, and AI-powered personalisation; designing and delivering the top-of-funnel experiences that introduce people to the art world.You'll be designing for two critical audiences: existing art world participants who discover us through SEO, and future collectors who don't yet know they're interested in art. This is about shifting from tactical SEO optimisation to strategic traffic and acquisition thinking.What You’ll Own at ArtsyDesign-led customer acquisitionTransform high-traffic pages from conversion-focused to discovery-focused experiencesDesign acquisition strategies for audiences currently outside the art worldPartner with marketing to create cohesive brand experiences beyond traditional product boundariesBringing qualitative and quantitative data together to continuously improve the customer experienceDiscovery and journey designDesign experiences that capture and nurture different stages of art interest and knowledgeCreate seamless transitions between discovery, education, and transaction momentsBuild systems that guide people into art collecting regardless of their starting pointAI-accelerated design practiceExperiment with AI tools to accelerate design iteration and testing cyclesBuild rapid prototypes to test how AI-augmented content and summaries might affect user engagement patternsDesign and build experiments to help us learn what information drives discovery versus conversionBrand building through productEnsure product experiences reinforce brand positioning for unfamiliar usersCreate cohesive narratives that position Artsy as the definitive art discovery platformHelp develop and evolve visual brand identity, product UI and design system in collaboration with the other designers, Brand & Engineering teams Why this role matters for ArtsyWe're at an inflection point. We’ve built a strong infrastructure for the existing art market, but our biggest growth opportunity lies in expanding the market itself; introducing new people to art collecting and making the art world more accessible.This role is critical to Artsy because it helps us design the front door to that experience. You’ll be creating the first impression for people who might become lifelong collectors, working on some of our highest-traffic, highest-value pages, and setting the foundation for how we attract and engage entirely new audiences.What we’re looking forDesign and leadership experience.6+ years designing digital experiences with demonstrated impact on acquisition and growth metricsExperience designing for multiple audience segments within the same productStrong portfolio showing systems thinking and strategic design decisionsStrong design fundamentals including interaction design, information architecture, usability principles, workshop facilitationFluidity and proficiency in solutionising between web and native app experiencesHighly collaborative approach, thriving in cross-functional teams with engineers, product managers, and data analystsStrong communication and storytelling skills for different types of audiences, including senior stakeholders and leadershipGrowth and acquisition mindsetUnderstanding of conversion funnel design and optimisationExperience working closely with marketing, SEO, and growth teamsComfort with experimentation and data-driven design decisionsAI and emerging technology perspectiveHands-on experience using AI tools to accelerate design workThoughtful opinions on AI's role in user experiencesUnderstanding of how emerging technologies might change user behaviour and expectations for ArtsyBrand and experience thinkingAbility to design experiences that build brand affinity alongside functional goalsExperience creating cohesive experiences across different touchpoints/channelsUnderstanding of how product design contributes to brand positioningStrong sense of aesthetics, trends and role of social media & off-channel experiences in discoveryStrong visual, microinteraction design and typographic skills.Illustration and video editing skills desired, but not requiredExperience building and working with design systemsYou'll thrive in this role if youCare deeply about expanding access to art and believe design can make the art world more welcomingGet energised by designing for people who don't yet know they're interested in artEnjoy experimenting with new tools and approaches to accelerate your design practiceValue both qualitative insights and quantitative data in your design decisionsWant to work at the intersection of product design, brand building, and customer acquisitionSee the world and experiences beyond the digitalThis role probably isn't for you if youAre uncomfortable with ambiguity and searching for answers independently or exploring unchartered territoryFind it frustrating when business metrics don't immediately align with user experience goalsWould rather perfect existing experiences than experiment with new approaches to customer acquisitionWhat success looks likeFirst 3 monthsUnderstand Artsy's current collector journeys and identify opportunities to improve discovery experiences for new audiences. Begin experimenting with AI tools to accelerate your design process.First 6 monthsLead design for a key acquisition-focused initiative from research through delivery. Establish patterns for how we design discovery experiences that work for both art world newcomers and existing collectors.Beyond 6 monthsDrive measurable improvements in how new visitors engage with Artsy. Influence our broader product strategy around customer acquisition & retention and help define what it means to be the definitive art discovery platform.Working with usWe know no one is a perfect match on paper. If you're passionate about using design to expand the art market and make collecting more accessible, we'd love to hear from you.Please Note: We can only accept applications from those authorized to live and work in the UK. This is a hybrid role with office attendance required 2-3 days/week.What We Offer:Opportunity to reimagine the art industry while working with a talented, diverse, international team.Competitive salary and equityFlexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their rolesWe are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and moreProfessional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback cultureEngaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and moreThe salary range for this role is 90,000 - 110,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more!Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!Artsy and Artnet ValuesArtsy has five core values that will inform your experience at Artsy.For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.LocationLondonEmployment TypeFull timeDepartmentPDDEProduct Design